Frequently Asked Questions

What is the best way to contact
The Long Beach BBQ Festival?
Due to the volume of ticket sales, the best way to contact is to complete the contact information form. (include your phone number).

DID NOT RECEIVE CONFIRMATION
I did not receive a confirmation email?

Please first check your spam/junk folder. If not there, enter your email address below to resend your confirmation receipt.

DUPLICATE ORDERS
I received two confirmations?

Only duplicate orders will be refunded. Select reply to the confirmation email you wish to cancel and state that it is a duplicate order. You will be sent confirmation of cancellation shortly thereafter once your order is confirmed to be a duplicate. It may take up to 3 business days to be recorded on your credit card account.

PROBLEMS WITH ORDERING ONLINE
I click SUBMIT on my order, but nothing happens?

1. Verify all information entered is correct.

2. Make sure ALL information is filled in. IF NOT, the order cannot be processed. That includes questions being asked.

3. Make sure your credit card is MasterCard, Visa or Discover. We DO NOT ACCEPT American Express.

4. If you are still having problems, complete the contact information form (include your phone number).

CHANGE DATE OF TICKETS
VIP RIB VILLAGE ONLY: I ordered tickets for Saturday, but I want to change it to Sunday?

You need to contact us if you choose to come on a different date as seats are sold for each day and seating is limited.

GENERAL ADMISSION TICKETS ONLY: I ordered tickets for Saturday, but I want to change it to Sunday?
Tickets THAT ARE PURCHASED ON THIS WEBSITE are good for Friday, Saturday OR Sunday. You can use your tickets on Friday, Saturday OR Sunday once for one-day admission.

DOGS
Can I bring my dog to the festival?

Sorry, no pets are allowed in the festival site (except for service animals).

VIP RIB VILLAGE
What type of Ribs are in the
VIP Rib Village?
Pork Ribs.

Are there other meats available other than Ribs in the VIP Rib Village?
Yes, pulled pork and chicken are served inside the VIP Rib Village. Other items such as beef ribs, sausages and more are available within the festival area.

Contact Us

IF YOU WANT TO CONTACT THE LONG BEACH BBQ FESTIVAL FOR QUESTIONS, TICKETS, REQUESTS AND INFORMATION, PLEASE COMPLETE THE CONTACT FORM BELOW. Email is continually monitored 24/7 even after business hours.


If you have a CHANGE TO AN ORDER that you have a confirmation email for, REPLY DIRECTLY TO THE CONFIRMATION EMAIL with your REQUEST. You will receive a reply. If you did not receive your confirmation email, check your junk/spam/bulk mail especially if you have an aol, earthlink or yahoo account.

Please be sure to review Frequently Asked Questions on the left colunm of this page before contacting us. Most likely your questions have already been answered such as DUPLICATE ORDERS, DID NOT RECEIVE CONFIRMATION, CHANGE DATE OF TICKETS.


The Long Beach BBQ Festival

Corporate Office:
3553 Atlantic Avenue, Suite 1128, Long Beach, CA 90807
Telephone: 1.562.495.5959   Facsimile: 1.562.495.5961

Press Inquiries Media Only (complete below form)

Entertainment Submissions (complete below form)
be sure to include booking fee (1-1/2-2hour set), website, and links (music and video).

BBQ Team 2016 Application (CLICK HERE)

KCBS 2016 Judge Application (CLICK HERE)

Thank you for your interest in The Long Beach BBQ Festival! We look forward to answering any questions you may have.

DID NOT RECEIVE CONFIRMATION
I did not receive a confirmation email?

Please first check your spam/junk folder. If not there, enter your email address below to resend your confirmation receipt.
Fields marked with an * are mandatory

 


©2016 THE LONG BEACH BBQ FESTIVAL. ALL RIGHTS RESERVED | PRIVACY POLICY | TERMS & CONDITIONS